Returns

Any damage or errors must be reported within 24 hours of receipt of parcel.

Returns or exchanges are accepted within 14 days of receipt. Please notify us of your decision within 48 hours. Returns are not accepted on personalized items or special request boxes unless they are faulty. Carriage charges are non-refundable.

Please return Items for refund in perfect condition and in their original packaging to protect from damage.

The carriage to return or exchange an item is the responsibility of the customer but we will despatch any replacement without a carriage charge. Errors originating with the Empty Box Company shall be rectified by the company.

Latest Reviews

I have recently received my order from you, and would just like to thank you all so much for my wedding dress box. It was a surprise to see such a wonderful designed box, which had a lot of storage space. I have searched high and low for a large box and have only been successful with yourself.

Very rarely in this busy world we lead do I feel strongly enough to put “pen to paper” however having taken delivery of my wedding dress travel box this morning I feel compelled to write to you! I must admit that initially, I hesitated about placing an order for what seemed effectively like just an empty box. Well, I stand corrected! The box is absolutely stunning and of amazing quality – I simply had to express my thanks for supplying such a beautiful product. Rest assured it will be displayed with pride on top of my wardrobe.

Wow! What a beautiful box for my wedding dress. It was so sad to pack my dress away, but your box was just perfect. My Mum thought I was ordering just an ordinary plain box! No way! Thank you so much.

I just wanted to send a big thank you for my lovely wedding dress box, which I received last week. I am very impressed by the attention to detail – from the quality beautiful box itself, to the way in which it was packed to ensure it arrived in pristine condition. All for a very reasonable price! My dress fits perfectly inside and the box has pride of place in my wardrobe.

Just wanted to write and say how pleased I am with my Wedding Dress Box, my dress fits perfectly and the design (essence gold) is exactly in keeping with my wedding colour scheme. The dress box is so good, I’ve just ordered a tiara box to match!